Who are we?
We are LS Operations Int Pty Ltd (ACN 628 842 366).
We are not a law firm and do not provide legal advice.
We are both a Data Controller and a Data Processor.
If you have entered into an agreement with to use our website and software, we are the data controller for the personal data about you that you give us under that agreement.
We also collect personal data from you if you are browsing our website. We are the Data Controller for that personal data.
We are the data processor for the personal data of clients of the law firms that have entered into an agreement with us to use our website and software.
In these cases, the law firms are the data controllers.
What information do we collect?
If you sign up to FamilyProperty we will collect your name, email address and law firm. We will also collect the name and email address of employees of your law firm.
If you are browsing our website, we collect information about your browsing session. This includes the browser type, language setting, referring site, any additional websites, and the date and time of each visit. We will also collect your Internet Protocol (IP) address.
What information do we process?
We process personal data collected by you if you have entered into an agreement with us to use our website and software.
This processing is subject to a processing agreement. We do not process data except if it is data we control or on instructions from the data controller.
How we collect your information
We collect information directly from you.
We also collect personal information when you access our FamilyProperty website and/or software and when we provide our services to you.
We collect information Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site.
Why we collect this information - the legal basis for collecting this information
We collect personal data from you because it is necessary for the performance of the contract between you and us.
We will use this information to provide our services. We will also use this data to verify your identity, monitor suspicious or fraudulent activity, and to identify violations of our service polices.
With your consent, we may use personal data for specific purposes that are separate from any contract between you and us. When we ask you consent, we will provide you with information about why we are collecting this data. You may choose whether to consent or not.
We may also use your personal data to meet our legitimate interests. This might include protecting our legal rights and interests, and complying with regulations or legal obligations. It will might also include research and development and making you aware of new and additional products, services and opportunities available to you.
Personal data is only supplied to a third party when it is required for the delivery of our services, required by law, or with prior consent.
How we store your data
All data you provide us is stored in secure hosting facilities within the Google Cloud in the Australian region.
Unless we are required by law to store your data, we will stop processing and delete it once we no longer require it.
If we process your personal data, you have the rights listed below.
For information that we control, we will facilitate your rights. For information that we process, we will assist the data controller to facilitate your rights.
We will respond to any requests concerning your rights without undue delay.
We will not charge for any request, unless the request is obviously unfounded, or excessive.
In the exercise of your rights, we may need to take steps to verify your identity.
Right to information
You have a right to information regarding the purposes and nature of the processing we undertake.
Right to access.
You can access the personal data about that we process.
Right to correction.
If you ask us to, we will correct any information that we hold about you that is incorrect.
Right to restrict processing.
You can ask us to temporarily stop processing your personal data.
You can ask us not to process your personal data for some particular purpose.
Right to deletion of your data.
Unless we are required by law to hold your data, you may request that we delete it
In any event, unless we are required by law to hold your personal data, we will delete it when we stop providing the service under the contract
Portability of your data.
You can ask us to give you your personal data in a form that allows it to be read by other data controllers of processors. We will provide the data in a structured, commonly used and machine-readable format.
How we secure your personal data
Personal Data that we control is stored in secured servers provided by Google Cloud. We have in place Technical and Organisational measures to secure your personal data.
Passwords are stored via a one-way salted hash algorithm.
If you have any questions about the data we control or process, our contact details are
Our mailing address is:
LS Operations Int Pty Ltd of PO Box 243, Engadine, New South Wales, 2233